Illinois National Guard

Directorate of Information Management (DOIM)
The Information Management Office was established in April of 1984 to provide policy and guidance in information resources management and technical support to all elements of the Army National Guard.  
In 1987, The Adjutant General, moved personnel assets in order to bring the state and federal sides of the agency towards compatible automation goals and equipment.  
The staff is comprised of both state and federal employees working together to provide an effective environment for automated personnel and equipment assets utilization.  
Hours of Operation  
Help Desk:
Monday - Friday
0700hrs -1630hrs
Mobile Automation Support:
Monday - Friday
Normal Duty Hours
DA Photo Support:
Monday - Friday
0800hrs -1630hrs
Audio VTC and Conferencing Support:
By Appointment Only
The Directorate of Information Management is responsible for planning, programming and budget execution as well as overall security and operations for the Army National Guard's automation systems in both administrative and tactical modes. The office performs systems administration for electronic mail and data transfer service between major headquarters of the National Guard within Illinois as well as throughout the nation.

DOIM Organization

Network Operations Branch

The Network Operations Branch provides overall Command, Control, Communications & Computers (C4) for the Joint Force and National Guard Armories within the state of Illinois. This section consists of the Network Operations Manager, Network Engineers, Senior WAN / LAN Specialists, Systems Administrators, Database Administrators, Systems Security Managers, Computer Systems Software Specialists and Web Architects / Engineers. The Network Operations Center (NOC) responsibilities include internet / intranet / extranet web development, enterprise network solutions, router and switch configurations, intrusion detection systems, firewalls configurations, network monitoring, computer forensics, patch management, virus protection, operating system / imaging maintenance, software installations and maintenance, remote systems management, incident reporting and systems security. Additionally, the Network Operations Branch performs backup procedures on various systems throughout the state, troubleshoots and repairs network and telephony outages, performs bandwidth analysis procedures on network infrastructure and services, develops and maintains computer and server images and imaging procedures, performs incident handling procedures, manages, reviews, and stores system Event Log and associated procedures, manages all web content on both internal and external web servers, and maintains/tracks all needed web certificates within the state.

Telecommunications Branch

The Telecommunications Branch consists of three different sections.

The Telecommunications Section manages switched communications systems that provide primary voice communications to the state, manages the purchase, installation, troubleshooting, maintenance and removal of telephone systems and voice/data circuits throughout the state, receives, processes and submits for payment all telecommunications bills to the USPFO and P&C; maintains accountability of customer phone usage, designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems, manages and serves as the issuing facility for cellular phones, Blackberries and Iridium satellite phones, manages the Blackberry program to include server maintenance and upgrades, monitors lifecycle of communications capabilities at armories and upgrades accordingly to include equipping new facilities with future growth capabilities, and maintains all small armory VOIP sites as well as large armory PBX sites providing C2 operations and troubleshooting procedures.

The Visual Information Section plans, programs, coordinates, and directs Visual Information (VI) through consultation, analysis, design, development, procurement, production, and reproduction of VI products and services, plans and administers the state ARNG VI Program and utilizes the VIOS reporting program for scheduling of all services; manages installation VI architecture, coordinates all activities related to the full range of VI products and services such as still photography, manual and computer generated graphics, presentation services, video and audio support, video teleconferencing, and cable television, manages production of electronic and printed material for various activities, directs, through other specialists and/or users, the creation of graphs, charts, diagrams in the form of transparencies, slides, displays, computer graphics, videotapes or hard copy, manages the Video Teleconference (VTC) program and audio conferencing scheduling throughout the state; provides oversight and scheduling of secure and non-secure VTC's, and manages the DA Photography program for the state.

The Communications Security (COMSEC) and Spectrum Management Section manages the state Communications Security COMSEC program, develops and manages the state Spectrum Management Program, maintains the state frequency authorization document and allocates/assigns frequencies to supported activities in the state, prepares, publishes and disseminates Signal Operating Instructions (SOI) using automated systems (i.e. ACES), provides guidance and technical assistance to subordinate elements concerning SOI preparation and frequency management, manages the states non-tactical radio networks, to include High Frequency (HF), Very High Frequency (VHF) and trunked systems, manages the LCMS automated COMSEC control and maintenance system, manages the state Secure Terminal Equipment Program, manages the Defense Management System for SIPRNET access and troubleshooting

Service Support Branch

The Service Support Branch is responsible for delivering desktop, office, and onsite automation support, providing Tier 1 and 2 helpdesk support for ILARNG and Tier 3 support for ILARNG field units, installing and supporting file and print services, installing and maintaining enterprise application software, managing and maintaining a customer service database, providing management and assistance in evaluating and directing customer support ticket tracking and resolution, providing communication between DOIM staff and the customers, providing internal controls to the directorate with emphasis on maintaining customer oriented support, troubleshooting hardware and software incidents, assisting customers in determining requirements regarding hardware and software purchases, coordinating with the USPFO to maintain accountability of IT equipment, conducting periodic inventories of IT equipment, receiving and issuing new IT equipment, and overseeing the turn-in/destruction of (end of lifecycle) IT equipment.

Administrative Service Branch

The Administrative Services Branch is broken down into multiple sections. The Reproductions Section performs print shop operations, performs media duplication services, and orders administrative publications and blank forms.

The Postal Operations Section manages state postal operations and approves postal funds.

The Records Management Section acts as administrator and approving official for Army Records Management System (ARIMS), provides guidance for records management and file distribution, maintains state FEDLOG accounts, and publishes state level publications and forms.

The Freedom of Information Act/Privacy Act Section manages the state Privacy Act program and manages the state Freedom of Information Act program.

The Administrative Section approves and maintains state office symbols, approves unit Pinpoint publication accounts, and acts as administrator of state wide copier management program.

Tactical Branch

Mission: The Tactical Communications Branch focuses on current tactical communications capabilities while ensuring acquisitions are compatible and incrementally adaptable to future IL NG objectives. The branch also focuses on equipment fielding, interoperability, mobility and throughput of tactical, to include STAMIS, systems and capabilities that support Homeland Defense and Domestic Operations. In the tactical domain successful information management requires all three 'layers' of a system architecture (application, middleware and network) to be designed to work co-operatively to manage information flow. The branch is also the primary J6 interface for tactical signal force structure issues IAW AR 25-1 and AFI 33-1.

Policy and Plans Branch

Our mission is to continue the management and enhancement of the ILARNG's Strategic IT Plan through analysis, development, and implementation of C4 requirements, current and future technologies, fiscal and manpower resources, and continued process improvements